Frequently Asked Questions

• What insurances do you take?
  We accept most pharmacy insurances except MediCal and Humana.
• What payments do you accept?
  We accept cash, all major credit cards such as Visa and Mastercard, along with HSA and FSA cards. We do not accept personal checks.
• Are you open on holidays?
  We are closed in observation for all major holidays. Please refer to our home page for upcoming holiday hours.
• What do I need to bring as a new patient?
  Please visit our pharmacy with your ID card and pharmacy prescription card so our staff can best serve you.
• How can I refill my prescription?
  Please call our 24/7 refill line at (650)967-1459. Online and mobile application refills (coming soon)
• How can I transfer my prescriptions?
  New patients: visit our pharmacy with your ID card, pharmacy prescription card, and prescription information. Our dedicated staff will help you transfer your prescription.
• Do you offer sharp disposal?
  No. Please refer to your local community guidelines for sharps disposals.
  Santa Clara County Sharps Disposal
• Do you deliver?
  No.
• Are you affiliated with Sutter Health or Palo Alto Medical Foundation(PAMF)?
  We are independently owned and operated since 2007.